17 Mar
Question
Pension Credit Uptake

The debate focused on the efforts and challenges surrounding the uptake of pension credit among UK pensioners, particularly after recent policy adjustments regarding the winter fuel payment. The discussion highlighted three central issues: the existing low uptake of pension credit, the complexity of the application process, and the broader impact of these factors on pensioner poverty and well-being.

20%

Increase in over-65s population in Dorset over the past decade

225

Number of questions in the pension credit application

81%

Increase in pension credit applications since the campaign's initiation

46,000

More awards according to recent statistical comparison

Outcome

The Government highlighted ongoing efforts to increase pension credit uptake through targeted campaigns, resulting in an 81% rise in applications. However, the opposition critiqued the results as insufficient given that thousands still miss vital support, calling for better transparency regarding the campaign's failures and effects.

Key Contributions

Vikki Slade
Liberal Democrats

Highlighted the significant uplift in regional pensioner demographics and the cumbersome nature of the pension credit application process. Urged simplification to enhance access and uptake.

Torsten Bell

Outlined the Government's targeted campaign efforts, mentioning a surge in online application use. Acknowledged further reduction in application complexity is needed. Defended Government's achievements in boosting pension credit take-up amid criticisms.

Danny KrugerShadow Minister
Conservative

Criticized the failure of recent pension policy marketing campaigns, labeling results as inadequate given the number of people missing out on entitled benefits. Called for comprehensive data release on impacts concerning pensioner poverty and health services.

Original Transcript
Vikki Slade
Mid Dorset and North Poole
LD
Question
UIN: 903201

8. What steps her Department is taking to help increase uptake of pension credit.

The Parliamentary Under-Secretary of State for Work and Pensions
Torsten Bell
15:01

This Government have been running the biggest ever pension credit take-up campaign. In the latest stage, we are now writing to all pensioners who make a new housing benefit claim and who appear to be entitled to pension credit, directly targeting them and encouraging them to apply.

Torsten Bell

We are already doing a lot to simplify the process; it now takes 16 minutes on average to complete an online form, and 90% of people apply online or over the phone. However, the hon. Lady is completely right to highlight the fact that we must do more, including by simplifying the form.

We continue to keep that under review, and I am always interested in ideas about how we can go further.

Mr Speaker
15:02

I call the shadow Minister.

Danny Kruger
East Wiltshire
Con
15:03

When the Government scrapped universal entitlement to the winter fuel payment, they said that all 880,000 people eligible for it would get it through pension credit. We now know that that did not happen; they have got fewer than 120,000 new pensioners enrolled.

More than three quarters of a million of the poorest pensioners have missed out on vital support this winter, so will the Minister tell us whether that was the plan all along—to save money at the expense of the poorest pensioners—or will he admit that he has completely failed in his duty towards the poorest elderly people in our society?

Torsten Bell
15:03

The lesson I have learned is from the last Government, who put up pensioner poverty year after year—it increased by 300,000 over the course of the last Government.

This Government have run a pension credit take-up campaign that has seen an 81% increase in applications since July compared with the same period last year, and 46,000 more awards compared with that period. That is what a Government doing their job looks like.

Danny Kruger
15:04

That is 45,000 more awards than in the same period last year, but 880,000 people are eligible—that is a pathetic achievement, and the Government have spent millions of pounds on advertising this.

We still have thousands of people waiting for their winter fuel payment, and the winter is over, so it is a little late for the Government’s next advertising plan.

The fact is that we still do not know who has missed out, what the waiting time for those payments was, and what the effects have been on pensioner poverty or on hospital admissions, which have increased significantly for pensioners.

Given the scandalous failure of their pension credit campaign, will the Government release all available data on the impact of the winter fuel payment cut?

Torsten Bell

We have already released significant data on that and, as I say, data was released just weeks ago showing the unparalleled success of the campaign to drive up pension credit take-up.

Now we are concentrating on increasing support for pensioners right across the board, because the biggest disgrace of the last Government was where they left the health service that our older generations rely on. We are turning that around, day after day.

All content derived from official parliamentary records